Question Shall I create an account for first in order to purchase on the website?
AnswerNo, you can just order through the website as a guest and you can register at any time, even after checkout.
Question I’m already registered but cannot remember my personal data.
AnswerYou can enter on the shopping bag section and click on LOG IN , you’ll be guided during the process to reset your account
Question How can I amend/cancel my online order?
AnswerYou can amend or cancel your online order by accessing to your personal account page or by contacting the customer service.
Question Is there a size guide?
AnswerEach product has a size guide which you can follow, if you need any further assistance, don’t hesitate to contact our customer care service by online chat
Question Which payment methods can I use?
Answeryou can pay with credit card, Paypal, cash on delivery or bank transfer
Question I have already processed payment, but my order hasn’t been delivered yet?
AnswerThe payment is effective immediately, but the delivery needs to be arranged. You can check your order status on your personal area or by contacting customer care service
Question Which countries you can deliver to?
AnswerOn the terms of sales page you can see a list of countries that we can deliver to.
Question How long it takes to receive my order?
AnswerOur courier deliver throughout Italy within 48 hours after shipment of the order. When your order is processed you’ll be received an email confirming that your order is shipped and informing the day and time frame of delivery. In the case that your payment was through bank transfer, then your order will be processed once the amount is received.
Question How much are the shipping costs?
AnswerFor shipping throughout Italy the cost is €5.90, if your order is the same or more than €30 shipping is free of charge. In the terms of sales page you can find in details costs for abroad shipments
Question How can I track my delivery?
AnswerAt the moment of dispatch you will receive an email from the courier with a tracking number, you can use this on Bartolini website to track your shipment.
Question How much time I have to return the goods?
AnswerYou can exercise the right of withdrawal at any time and within 14 days after receipt of your order.
Question What’s the procedure for returning?
AnswerYou can return any products that have never been used and in good conditions within 14 days after receipt sending an email to firstname.lastname@example.org including below details:
- Invoice number and date, only in case of partial return;
- Quantity ad description of the products to be returned;
- Bank details for refunding (Sort code, IBAN and BIC information – account owner details)
You will then receive refunding in the same way of your original payment.
For returns, shipping charges will be at your costs.